No, not in a human building-bridges mending-fences rediscovering-relationships kind of way. Not really wanting to do any of that at the moment, or for that matter, on most days. I’m just wanting my internet connection to remain stable for longer than an hour at a time.
I have had nearly perfect service from Comcast High-Speed Cable Internet since I switched from Earthlink DSL a few months ago. Until the last couple of weeks, which have not been quite so perfect. My husband mentioned some outages during the day, but didn’t give me too many details as to when or how many or how long. I hadn’t experienced any at all during the early morning and evening hours. I asked him to keep track, and kind of forgot about it until yesterday, when periodic outages started. Today, things were fine until early afternoon, and then the connection would go out approximately once an hour.
The customer service reps I spoke to were friendly and really did try to be helpful, but I didn’t get a sense of great knowledge either. The second one said he would need to send out a tech to the house. Oh, joy. My whole goal in doing the self-install was to prevent any Comcast tech from ever touching my network. I figured if it did not work, I’d move on to try another provider. And if it did work, it would keep working. Looks like I might have been wrong about the “keep working” part. So sad, because it was really looking good there for a while.
I’m checking around online to see if there are any known issues and fixes that don’t require me to allow a Comcast tech into my house. That is, if my connection will stay up long enough to allow me to do so!
And there is always the chance this is happening somewhere between my home and the mothership (for DSL that would be the central office but I have no idea what they would call it for cable, or if they even have the equivalent of a central office) and will go away by the time I get a chance to complain again. I would be good with that, so let’s hope maybe that is the case.
(NaBloPoMo | May ‘09: 25 of 31 | 75% Challenge: 121 of 274)