Just a short follow-up to yesterday’s post, because that is all I have the time and energy for tonight, giving credit where credit is due.
I have never had a great opinion of Comcast. I do not know how it is in other cities, but here in Chicago, you do not have a choice if you want to have cable television. You have a choice between cable and satellite, yes, but there is only one cable company serving each area. So providing superior customer service does not need to be a priority for any cable company.
I have a much better opinion of Comcast after adding their high-speed internet during the whole fiasco with Earthlink. I still have issues with their rather-high pricing, but that’s all at this point.
After the freakshow of a phone call I received at work from Earthlink, just before leaving for home, I called Comcast customer service and spoke to an American person residing in my local area to find out what I needed to do to add high-speed internet service to my existing cable television service. Among the options given to me was to purchase a self-install kit at Best Buy. I stopped on the way home to do that. The associate at the store told me to call Comcast to activate it once I got home. She thought it took about 3 days to activate service. Fortunately she was wrong. I called the activation number and spoke to an American technical service person who told me the line would be active in just a few minutes since I already had cable television service. And it was.
Total time from no ‘net to nothing but ‘net: less than an hour, including the stop at Best Buy.
Credit where credit is due. That was a great and painless experience provided by Comcast. Wish everything could go that easy.