Rottweilers Ate My Laptop

Rottweilers. Computers. Cameras. World Domination. Not necessarily in that order.

Rottweilers.
Computers. Cameras.
World Domination.
Not necessarily in that order.

Communication appreciation

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It was a very nice surprise to see a comment on Wednesday’s Communication Breakdown post from Mark Button, Towerstream’s Manager of Customer Care. While I know that many companies keep a close eye on social media and the blogosphere, and I’ve even had first-hand good experience with this with our (as in my own, and my company’s as well) web hosting company WiredTree, it was still a bit unexpected and very much welcome. Since this blog and my Twitter account are used mostly for personal communications, and neither I nor my company could be considered a large account, it is good to see that we are still considered important enough to reach out to. Thank you, Mark and Towerstream!

I was also surprised to get a very quick response (less than 24 hours) for a kind of nothing question that I’d emailed to Kraft Foods/Nabisco. The answer unfortunately wasn’t what I wanted to hear, as it seems they have no plans to bring back Oreo Double Delight Coffee ‘n’ Cream cookies in the foreseeable future. Boo to that, but applause for the speedy response.

(NaBloPoMo | April ’10: 23 of 30)

Communication breakdown

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So late last week, I received a call from Towerstream, the new broadband provider for our workplace. So what, you say? Well, we didn’t realize we’d left Sparkplug Communications. We certainly hadn’t requested it… yet… as our contract is not up until July. It turns out that Sparkplug has divested their holdings in the Chicago and Nashville markets. Friday’s call from Towerstream, the company that acquired those holdings, was the first notification we received. Neither I, nor our office manager, as the primary/technical and billing contacts, had received so much as a phone call, email, or voice mail from Sparkplug.
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